Job Openings >> Quality Enhancement Specialist
Quality Enhancement Specialist
Title:Quality Enhancement Specialist
Department:Quality Assurance
Rate of Pay:15
Location:Community Based/Mobile
Shift Hours/Days:8:30 am - 4:30 pm Monday thru Friday Essential: Some weekend and extended weekday hours
Status :FT
Hours Per Week:40

EPIC is an organization that strives to develop and maintain a harmonious work environment and encourages growth and professional development.  All EPIC team members have basic requirements in areas such as Leadership, Team Management, and Compliance Assurance.

The position of Quality Enhancement Specialist is to review, evaluate, and investigate cases to determine accuracy and outcomes. The incumbent is a detail-oriented professional that is responsible for the implementation of policies & procedures, inspect and audit to ensure compliance with internal and external protocols/regulations.    

Qualifications and Requirements

  • Must have a high school diploma or GED.  Some college preferred.
  • Preferred knowledgebase of Maryland DDA and COMAR.
  • Must have intermediate Microsoft Office Suite skills.

Soft Skills:

  • Possess strong creative and customer service skills.
  • Must have strong critical thinking skills.
  • Have good adaptability and flexibility to be effective in changing environments.
  • Possess strong conflict resolutions skills and detail oriented.

Interpersonal Skills:

  • Ability to closely collaborate across all EPIC programs and departments.
  • Ability to work together as a team where there is effective communication.
  • Must possess excellent communication, analytical, and problem-solving skills.
  • Must be able to prioritize, multi-task and meet deadlines in compliance with internal and external agencies rules and regulation.
  • Excellent time management skills to manage one's own time and the time of others.
  • Must be responsible and take accountability for own actions.

Investigations/Incident Reviews:

  • Conduct Audits for the Investigation (i.e. training, personnel file).
  • Complete verbal/written report to appropriate folk of the investigation.
Tracking Behavior Plans and Personal Centered Plans:
  • Conduct random sample audits, each month to ensure compliance.
  • Report audit findings to appropriate internal, team members your outcomes/deficiencies requesting a target date to complete deficiencies.
  • Implement follow up process for reviewing audit target dates.

Tracking training:

  • Conduct random sample of training records.
  • Send out report of findings to appropriate EPIC leadership.
  • Assist programs with Plan of Correction development as needed.


Physical demands as described are representative of those required to successfully perform the essential functions of the position. Reasonable accommodations may be made.

  • Employee must regularly sit, walk, talk, hear, use hand and fingers, and handle, or feel; occasionally required to stand, walk, reach with hands and arms, stoop, kneel, crouch, or crawl.
  • Lift and/or move up to 50 pounds.
  • Vision abilities include close, distance, color, peripheral, and ability to adjust focus.
NOTE* EPIC is a participant of E-Verify!
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