The Training Specialist is accountable for leading and facilitating the design, implementation, and delivery of classroom, online, and blended learning modules associated with the on-boarding and training of new employees and managers throughout the organization. He/she aids ongoing employee development through support of the learning management system (LMS), eLearning content, and communication of training programs.

The Training Specialist is a member of EPIC's Human Resources team. This position reports to the Director, Human Resources and is located at 8000 Parston Drive, Forestville, MD 20747

Job Functions:

• Coordinates, facilitates, and oversees orientation sessions.
• Ensure all orientation content is current and makes a quality first impression. Ensure impactful content for orientation training programs.
• Build and implement orientation content for New Employee/Manager Orientation.
• Evaluates the effectiveness of training programs and provides recommendations and improvements.
• Create and administer the e-learning component of training.
• Assist Human Resources with customized onboarding initiatives.
• Recruit, cross-train, and schedule EPIC Ambassadors to assist with the facilitation of orientation programs.
• Takes lead or assists on the design, implementation, and delivery of front line-level training and development programs (classroom, online, and blended learning modules) to emphasize on compliance guidelines and effectiveness of skill based training.
• Attends department & staff meetings to identify gaps in the delivery of program services and administer remedial service support plans.
• Builds solid cross functional relationships across the organization.
• Supports communication of training initiatives throughout the organization, with a focus on new employees and the onboarding experience.
• Maintain training compliance database, create and implement systematically reminders to employees.
• Models a character of commitment to the company’s values, standards, and core purpose.

Learning Management System Functions:

• Assists in creating and maintaining training schedule in (LMS) Learning Management System
• Assists in maintaining LMS training compliance and reports on a monthly basis.
• Assists in maintaining up-to-date and accurate learning content, assignments, and communication of LMS resources.
• Assists in eLearning development, delivery, and communication.
• All other duties as assigned.

Basic Qualifications:

• Must possess a Bachelor’s Degree in Human Resources or related fields.
• Must have a minimum of two (2) years training experience.
• Must have a valid driver’s license with reliable transportation.

Additional Qualifications:

• Knowledge and implementation of adult learning theory.
• Ability to speak and engage with adiverse audiences of all levels (Line-Level, Management)
• Effective at empowering and encouraging others through teaching, modeling, and mentoring.
• Effective and creative problem solving, decision making, and conflict resolution skills.
• Effective organizational skills to keep track of multiple tasks, situations, and people.
• Ability to work well within a self-directed atmosphere yet work effectively with team members as needed to achieve desired outcomes and goals.
• Agile Communicator, with strong proficiency in both written and verbal communication.
• Effective at facilitating groups of all sizes (strongly preferred).
• Visual design, layout, and graphics skills (strongly preferred).
• Learning Management System experience (course creation and upload, user support, etc.) (preferred).
• Experience using and administering reporting tools (preferred).
• Skilled in the use of Microsoft Office applications, including Sharepoint, Excel, Word, & PowerPoint.

Physical Demands & Working Conditions:

• Must be flexible to work some evenings and weekends based on business needs.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. EPIC is an Equal Opportunity Employer